Return Policy

Our Commitment

We aim to provide a transparent, fair, and efficient return process. Please review the details below before submitting your request.

Refund Eligibility

• Item must be purchased directly from synavelix.live.
• Return request must be submitted within the applicable time frame.
• Product must be unused, undamaged, and in original packaging.
• Proof of purchase (order confirmation or receipt) is required.

Time Limits

Customers may request a return within 14 calendar days from the date of delivery.

Requests submitted after this period may not be eligible for refund unless required by applicable consumer protection laws.

How to Request a Return

1. Email our support team with your order number and reason for return.
2. Wait for return authorization and shipping instructions.
3. Ship the item securely using the provided instructions.
4. Once received and inspected, we will notify you of approval status.

Return Requirements

• Items must be securely packaged to prevent shipping damage.
• All original accessories, manuals, and documentation must be included.
• Customer is responsible for return shipping costs unless the product was defective or incorrect.

Exceptions & Non‑Refundable Items

• Items marked as final sale.
• Products damaged due to misuse or negligence.
• Digital products or downloadable content once accessed.
• Customized or personalized products.

Refund Processing

Approved refunds will be processed within 7–10 business days after inspection.

Refunds are issued to the original payment method used at checkout.

Customer Service

If you have any questions regarding this Return Policy, please contact SYNAVELIX:

Email: [email protected]

Website: synavelix.live

Our support team responds within 1–2 business days.